1. Return Eligibility
We accept returns if:
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The product is delivered in a damaged condition
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The product is incorrect or incomplete
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You raise a return request within 7 days of delivery
2. How to Initiate a Return
Contact us at support@neodglobal.com with:
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Order number
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Reason for return
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Images or videos of the issue
Our support team will guide you through the return process.
3. Return Conditions
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The product must be unused and in original condition with all accessories and manuals.
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Digital products and customized installations are non-returnable.
4. Return Shipping
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If the return is due to our error, we cover the return shipping.
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If not, the customer must bear the return shipping cost.