Refund Policy

Refund Policy

Effective Date: June 10, 2025
Website: https://neodglobal.com
Business Name: Neod Global
Industry: Educational Technology, AV Integration, and Digital Learning Solutions
Contact Email: support@neodglobal.com
Phone Number: 91 7219611484

1. Overview

At Neod Global, we strive to ensure our customers are fully satisfied with our educational technology products and digital solutions. This Refund Policy outlines the terms under which refunds are issued for both physical and digital products and services purchased from our website or via direct B2B sales.

2. Eligibility for Refund

You may be eligible for a refund if:

  • The product delivered is defective, damaged, or incorrect.

  • The service delivered does not match the scope committed in the agreement.

  • A valid refund request is submitted within 7 days of delivery.

  • The product is returned in its original condition, packaging, and includes all accessories and manuals (if applicable).

3. Non-Refundable Items

The following items are non-refundable:

  • Digital products (e-library content, software licenses, downloadable resources)

  • Customized or configured AV hardware solutions

  • Services already rendered (e.g., installation, demo sessions, consultations)

  • Products damaged due to misuse or customer negligence

  • Subscription services once the term has begun

4. Process for Requesting a Refund

To request a refund:

  1. Email us at support@neodglobal.com with your order number, product/service name, and reason for the refund.

  2. Include supporting images or documentation if the item was defective or incorrect.

  3. Our team will verify the claim and respond within 3–5 business days.

  4. If approved, you may be asked to return the product (if physical). Return shipping costs will be borne by the customer unless the fault is ours.

5. Refund Method

If your refund is approved:

  • Refunds will be processed to your original payment method.

  • It may take 7–10 business days to reflect in your account depending on your bank or payment processor.

6. Late or Missing Refunds

If you haven’t received a refund yet:

  • First, check your bank account.

  • Then contact your credit card company/bank (it may take time before your refund is officially posted).

  • If you’ve done all this and still have not received your refund, contact us at support@neodglobal.com.

7. Contact Information

If you have questions about our Refund Policy, feel free to contact us:

  • 📧 Email: support@neodglobal.com

  • ☎️ Phone: 91 7219611484

  • 📍 Mailing Address:
    Office No. 2, Crescent Exclusive, Shimla Office,
    1162, Behind Pune Observatory, Pune, Maharashtra – 411005, India

🔗 Facebook: facebook.com/NeodGlobal
🔗 LinkedIn: linkedin.com/company/neod-global

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